Return /Refund Policy
General conditions At Algameya, we are committed to deliver you the very best of shopping experience. In case we sent you the wrong product, or the product is faulty, or even if you changed your mind after paying, Elgam3ya will be happy to accept returns free of charge, provided that:
- Products are returned in the original packaging
- Package was never opened, i.e. is sealed (*),
- The product shows no sign of usage (*),
- The stamped invoiceis attached,
(*) Condition doesn’t apply for faulty (defective) products Refund & cancellation policy
- Refunds will be done only through the Original Mode of Payment
- 3% handling fee applies on canceled orders made through a credit card.
If your product matches the conditions above, please call our customer service they will walk you through the process of shipping the product back to us through Elgam3ya truck. Don’t worry; we are happy to pay for the shipping expenses. Please be informed: products that have been returned without calling our customer service will be shipped back to customer. Please note that if the product returned does not match the conditions above, it will be rejected and will be shipped back to you. After approval by our After Sales department, you will be able to proceed to:
- exchange your order with another productsold on Elgam3ya, or
- get a refund, in the form of Elgam3ya Voucher or bank transfer
- What if I changed my mind?
Please call our Customer Service to proceed with the return process (conditions above apply). In any case, the return request must be executed within 7 days after delivery.
- What if my product is faulty (defective)?
Please call our Customer Service or by sending email to : firstname.lastname@example.org . We will examine the case to verify the defectiveness and get back to you as soon as possible. In any case, the return request must be executed within 14 days after delivery.
- What if I was sent the wrong item?
Oops! This is our mistake and we apologize. Please call our Customer Service or by sending email to : email@example.com ; we will guide you through the return process (conditions above apply).